Privacy Policy

Last updated: March 24, 2025

At SL Brake Pads, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Participate in promotions or surveys
  • Contact us with inquiries or feedback

The personal information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (we do not store complete credit card information)
  • Vehicle information (make, model, year)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Device information
  • Pages visited and time spent on those pages
  • Referring website addresses

This information is used to analyze trends, administer the site, track user movements around the site, and gather demographic information.

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly
  • Functionality cookies: Remember your preferences and settings
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Track your browsing habits to deliver targeted advertising

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

  • Process and fulfill your orders
  • Send order confirmations and updates
  • Provide customer support
  • Send administrative information, such as updates to our terms, conditions, and policies
  • Send promotional emails about new products, special offers, or other information we think you may find interesting
  • Conduct research and analysis to improve our products and services
  • Respond to your inquiries and solve potential issues
  • Monitor and prevent fraud or unauthorized access
  • Comply with legal obligations

3. Disclosure of Your Information

We may share your personal information in the following situations:

3.1 Third-Party Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:

  • Payment processors
  • Shipping and delivery services
  • Customer service providers
  • Email marketing platforms
  • Analytics services

These third parties are only permitted to use your personal information to provide these services to us and are prohibited from using or disclosing your information for any other purpose.

3.2 Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

3.3 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

3.4 With Your Consent

We may disclose your personal information for any other purpose with your consent.

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored "personal data" to you via email or conspicuous posting on this website in the most expedient time possible and without unreasonable delay.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date at the top of this privacy policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this privacy policy, or if you would like to exercise any of your rights, please contact us:

  • By email: privacy@slbrakepads.com
  • By phone: +94 11 234 5678
  • By mail: 123 Galle Road, Colombo 03, Sri Lanka